The private hot spring in the River View Room did not meet expectations, often not hot enough for enjoyment, which was a major disappointment. The cleanliness of the room left much to be desired, showing signs of mold in the bathroom and dusty air vents, making it feel unwelcoming even by Japanese standards.

The private onsen was serene and magical.

I thoroughly enjoyed my stay at Hakone Yumoto Onsen Hotel Kajikaso. The location was perfect, just a short walk to the train station, allowing easy access to local attractions. The indoor and outdoor onsens were spacious, offering a peaceful retreat amidst nature, which I appreciated deeply. The traditional Japanese meals served in the privacy of my room were exceptional, showcasing a variety of flavors that left me delighted with every bite.

Shower facilities need some upkeep.

this place claims to provide a traditional experience, yet the staff as a whole were hit or miss, as if they were auditioning between their main roles, while I expected to be treated like royalty. rooms are cramped, definitely not what you envision from the glossy images. I almost gave a good review but just couldn’t,

1 Beautiful large room
2 Stunning onsen experience
3 Kind staff assistance

Equal parts impressive and disappointing

The on-site onsen provided a serene escape, complemented by delicious traditional meals that left me eagerly anticipating dinner each evening.

Despite excellent dining, the cleanliness left much to be desired, as my room showed signs of neglect with mold and dust issues.

Family experience, maybe not worth the expense

The private onsen was a luxurious experience and the staff were kind. Especially the young lady serving our meals who even went out of her way to translate a pickle for me.

Although the experience was costly, it was acceptably enjoyable.

Staying here was a dream! The traditional Japanese dinner served in our room was unforgettable, and the views from the hot spring were stunning. Sadly, the room cleanliness wasn't up to par with expectations.

easily accessible to landmarks and beautiful park views

my stay was wonderful as the hotel is just a few steps from the Kei Hiraga Museum and a pleasant walk to the serene Tamasudare Shrine, making it perfect for leisurely strolls through the area after indulging in a delightful breakfast and relaxing in the huge onsen.

the staff spoke enough english to be welcoming and helpful. rooms need deep cleaning.

the on-site onsen offered a relaxing experience after exploring nearby temples and museums. the breakfast was delightful, featuring traditional japanese cuisine served with elegance.

no english-speaking staff available at all times.